“How much did you pay for your roundtrip ticket from Silkair?”
This was the most common question I received by the time I posted a photo of Silkair boarding pass on both my Facebook Page and Facebook Personal account. It was seconded by a question, “How was your flight with them?”
This is just one of the reasons why for the first time, I am writing a review about airlines. Quite frankly, among other airlines that I tried, Silkair’s service exceeds my expectation.
I booked an economy class directly from Singapore Airlines website, it is through this site that I was introduced to Silkair which is the regional wing of Singapore Airlines because Silkair is the one operating aircraft for the flight Cebu-Singapore route. I booked the ticket less than a month before my scheduled flight, so the cost was really high. It was an easy peasy one click to hit the book button, after-which I received a message for an option of becoming a member of their Krisflyer miles. Checking its benefits made me signed in from Krisflyer miles. For the record, Krisflyer is the first membership miles that I registered, so let’s see how it goes in the future, rest assured a new review will be tagged here for Krisflyer.
The route Cebu Mactan International airport to Changi Airport with a 50 minutes layover in Davao International airport took about more than 5 hours of total travel time. Before I answer the main question, I would love to share how my experience was with this airline.
Like what has mentioned above, purchasing a ticket is easy which on my part I paid through visa card. For Filipinos like me, traveling outside the country needs some clear preparation especially our documents, thus, tickets purchased should be given importance as well. The IO (immigration officer) sometimes asked for verification of tickets purchased on how else we book it.
At the Silkair’s counter, the staff was attentive, approachable and efficient. They asked how satisfied I am with the seat selection I picked through online booking and was oriented that they have about 12-inch leg room space on the regular seat while the exit or emergency seat has a better leg room. Since the exit seat was unoccupied and I am traveling solo they proposed the emergency seat for free (an additional fee is charged when choosing this seat online) which I excitingly accepted the offer. Apart from the seat details, they gave all information needed for a passenger to remember, sort of like reminding the protocols. After handing the boarding pass, they kindly request if it is possible for me to give them feedback about their service using the form and should be given to the crew when I board the plane.
While fixing my stuff at the waiting area, I could hear an announcer giving information about Silkair Studio and explaining how our Android/IOS can connect. The Silkair studio is the airline’s flight entertainment. On my part, I ignored what the announcer referred to, even when I arrived at Davao International airport for a 50 minutes layover, I could still hear the same note.
For me, it is a small gesture that is helpful and keeping us new passengers informed so we will encourage ourselves to have the Silkair Studio for our entertainment. Like myself, I downloaded the app when we boarded in Davao International Airport, the cabin crew attentively helping me set the app to my phone using their onboard WIFI, also, showing their printed magazine for more details about the app. They have a cabin screen too for safety information and a silent film that’s why downloading their app is what I can recommend.
As a huge reader, the magazine and the newspaper freely shared are one of the things that I look forward at the plane. Handling me a newspaper from the crew that covered the Asian news and majority are about Singapore suits my need as it was my first time to be in Singapore, gathered more information about local stores and where locals eat the cheaper way.
Logistically, the organization coordinates accordingly, though the flight was delayed for about 10 minutes, the team made sure the passengers know the reason behind, I noticed how the crew voice out how sorry they are about the delay to each of us when we boarded the plane. Good thing, our transfer from Davao to Singapore was on time so it was not a hassle, though one of the complaints was why passengers for Singapore from Cebu need to embark in Davao when they have the same seat number all throughout the flight, yet, airline staff and crew accommodated these people (including me) for giving information that there are some passengers change their seat (on transfer) and it’s a protocol to correspondingly check everything on the plane before the long journey.
Let’s talk about the food, the in-flight meal as they said. From my previous international flights, I didn’t have an in-flight meal, but there were meals available on a pre-payment base which in my opinion is stressful. Why stressful? As I need to think twice if I should order or not by the time I booked the ticket, I hate struggles like this, of course it will take time for me to decide if I need food on my flight although I can change this by ordering hours before my flight yet, I still don’t get why pre-order meals are crazily expensive that’s making me not to consider having one. This is what we get when we fly with budget airlines. So imagine how overjoyed I was knowing full meals will be served on my flight with Silkair – food is life! To note, again, it’s my first time having a full meal on board without the stress of thinking should I buy food or not, fewer struggles to happily feed my tummy. As far as I could remember, there were two sets of a meal to choose, the cabin crew let us know the kind of food available and the drinks we want to pair with, I choose Asian meal paired it with a coffee, I am a coffee lover is a must for me when traveling. Apart from the meal, we were served with juice and some nuts in between the trip, and so with wet towels (I fancy this kind of hygiene). So, food? It’s an advantage when traveling with this airline.
What else there is to experience on this airline? The massive check in baggage allowance of 30kg! I know there are various airlines who offer this huge allowance for international flights, but hey! This is my first exposure gaining such allowance. Though I don’t really need that amount of kg, yet, knowing it exists just really thrilled me. Another thing to point is, they have available pillows and blankets in the economy, though indirectly available as you could not see those near their seats, the crew will happily pass it on to those who need. Sleeping comfortably with this amenities in a reclining economy seat is a sure win for service. Above all of this, the incredible surprise to myself is the in-seat ports! God knows how ecstatic I was with this in-seat ports, a lifesaver for persons like me who have gadgets that need ports most of the time to plug in.
Going back to the first question on how much did I pay for this flight, I got it round trip fare (CEBU-SINGAPORE-CEBU with 50 minutes layover in DAVAO) for $412.93 with insurance. As I brought up earlier on this post, I paid this just less than a month before my scheduled flight, so the amount is expensive in my standard. Did it satisfy me given the cost was high? A whopping YES, INDEED! I am in fact more than satisfied.
Will I return to Silkair on my future flights? Without a doubt YES, with the positive experience I had with them, I am hoping on my next flights I can grab a low fare for their Business Class.
Flight Details: SQ 5066 | Boeing 737-800 | June 29, 2017 – July 5, 2017 | Cebu-Singapore-Cebu Round Trip
Disclaimer: This is a personal review, all opinions are mine base on my actual experience. This is NOT Sponsored by the institution mentioned here.
Author: Ferna Mae
Ferna is from the Philippines who travel spontaneously. Thrives to be more independent in her own skin. She first traveled The Philippines before she embarked to other countries. She believes that by traveling, her undying crave for learning excites her in a more profound way. Her flexibility had proven her that time is genuine. As a former tour guide in the Philippines, she hopes that her travel experiences will give value to the aspiring travelers. Connect with her at email@example.com,